Frequently Asked Questions

How does your service work

Tsunami-Wireless internet service is fixed, not mobile, which means your antenna is mounted in one place and it stays put.  For this reason, we are able to provide faster more reliable connections to the internet.

To learn more about fixed wireless technology go here.

 

How does your billing work?

Tsunami-Wireless uses on online billing server where you can login to view your account and make payments anytime. Payments can be made with cash or check at time of installation, but monthly recurring payments are configured securely through our billing server and accept Visa, Mastercard, or E-Check. Manual payments are negotiated on an individual case basis, and commonly will require quarterly payments (every 3 months) to offset accounting labor.

Tsunami-Wireless charges for volume of service provided, base usage is 10Gb per month for residential, 25Gb per month for business. When you exceed 10Gb of internet traffic on a residential account (download & upload combined), you purchase bandwidth at $2.50 per 1 Gb. Your service is never interrupted or throttled (slowed), these charges are applied automatically at the end of the month.


Need Wireless Router Support?


• Go to the manufacturer links listed below for the wireless device you need to troubleshoot:

    AsusBelkin  • Buffalo  • CiscoD-LinkNetgear

 

 

If you have further questions please contact us here!

 

530-324-2322

e-mail:  info AT tsunami-wireless.com

Fixed Wireless Broadband Service

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